At Muqaddasscents, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully.

1. Return Eligibility

• You may return items within [insert number] days of receiving your order.
• To be eligible for a return, items must be:
  • Unopened and unused
  • In their original packaging
  • Accompanied by a receipt or proof of purchase

2. Non-Returnable Items The following items are non-returnable:

• Opened or used products
• Gift cards
• Sale items (unless specified otherwise)
• Personalized or custom-made items

3. Return Process To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [insert contact information] to request a return authorization.
2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Return Authorization: Once your return is authorized, you will receive instructions on how to return the item.

4. Shipping Costs

• Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] to ensure they are returned safely.

5. Refunds and Exchanges

• Once we receive your returned item, we will inspect it and notify you of the status of your return.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert timeframe].
• If you prefer to exchange an item, please indicate this in your return request. We will process the exchange once we receive the returned item.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [insert number] days of receiving the product. We will provide instructions for returning the item and will issue a full refund or replacement at no additional cost.

7. Contact Us If you have any questions or concerns regarding our return policy, please contact us at:

Muqaddasscents

Central Ave, D.H.A. Phase 2, Karachi, 75500, Pakistan
support@muqaddasscents.com

+92 347 2424805