At Muqaddasscents, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully.

1. Eligibility for Refunds

• We accept returns for unopened and unused products within [insert number] days of the delivery date.
• To be eligible for a refund, items must be in their original packaging and in the same condition that you received them.

2. Non-Refundable Items The following items are non-refundable:

• Opened or used products
• Gift cards
• Sale items (unless specified otherwise)

3. Return Process To initiate a return, please follow these steps:

1. Contact our customer service team at [insert contact information] to request a return authorization.
2. Provide your order number and the reason for the return.
3. Once your return is authorized, you will receive instructions on how to return the item.

4. Shipping Costs

• Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] to ensure they are returned safely.

5. Refund Process

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert timeframe].
• Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Exchanges If you would like to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [insert number] days of receiving the product. We will provide instructions for returning the item and will issue a full refund or replacement at no additional cost.

8. Contact Us If you have any questions or concerns regarding our refund policy, please contact us at:

Muqaddasscents

Central Ave, D.H.A. Phase 2, Karachi, 75500, Pakistan
support@muqaddasscents.com

+92 347 2424805